Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...

We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...

According to Gartner and Nielsen, 60% of all customer service requests are expected to be managed by via digital channels in 2023. If you are receiving increasing number of customer service messages ...

The purpose of this online course is to provide each of the participants with 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...

Your transaction failed, please try again or contact site support. 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com ...

Motorway is setting new standards of excellence within the contact centre industry, showcasing a strong commitment to employee engagement, operational innovation, and outstanding customer service. We ...

CCMA research reveals that consumers like proactive contact if there is something in it for them. For example status updates, responses to outstanding queries, being taught how to self-serve or being ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

This 3 hour course will be invaluable for anyone seeking to level up their empathy, active listening skills and ways to respond compassionately to customers in emotionally sensitive or challenging ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...