Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for …

How warranties and consumer rights are connected Consumer guarantees are automatic and can't be negotiated away. Consumers have basic rights, known as consumer guarantees, …

Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23

Small claims courts and tribunals. Each state has a small claims court or tribunal that hears cases about consumer issues. You may be entitled to take your complaint to your local state and …

Penalty amount. For some breaches, the calculation of the maximum monetary amount of a penalty is determined by reference to ‘penalty units’. The value of a penalty unit is prescribed …

Our phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online …

Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these …

iv Voluntary and extended warranties 17 Voluntary warranties 17 Extended warranties 19 Other issues 22 Second-hand goods 22 Goods bought at auction 22 Goods bought online or …

Help us spot issues affecting Australians by making a report. Use this form to report a business that may be doing the wrong thing under the Competition and Consumer Act 2010.

Memberships. Some individuals and businesses are members of professional, industry or trade associations. This is usually voluntary. If the individual or business claims to have any …